Privacy Policy

Personal Information: Name, email address, phone number, shipping and billing addresses when you create an account or place an order.

Payment Information: Credit card details, M-Pesa transaction information, and other payment data (processed securely through encrypted payment processors).

Order Information: Products purchased, customization details, delivery preferences, and order history.

Technical Information: IP address, browser type, device information, and website usage data through cookies and analytics tools.

Communication Data: Messages sent through our contact forms, customer service interactions, and feedback submissions.

Order Processing: To fulfill your orders, process payments, arrange delivery, and provide customer service.

Account Management: To create and maintain your account, track order history, and manage your preferences.

Communication: To send order confirmations, shipping updates, promotional offers (with your consent), and respond to inquiries.

Personalization: To customize your shopping experience, recommend products, and improve our services.

Legal Compliance: To comply with applicable laws, resolve disputes, and enforce our terms of service.

Business Operations: To analyze website usage, improve our products and services, and conduct market research.

Service Providers: We share information with trusted third-party service providers who help us operate our business (payment processors, shipping companies, email services).

Legal Requirements: We may disclose information when required by law, court order, or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Consent: We may share information with your explicit consent for specific purposes.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Encryption: We use SSL/TLS encryption to protect data transmission between your browser and our servers.

Secure Storage: Personal information is stored on secure servers with restricted access and regular security updates.

Payment Security: Payment information is processed through PCI DSS compliant payment processors and is not stored on our servers.

Access Controls: We implement strict access controls and authentication measures for our staff and systems.

Regular Monitoring: We continuously monitor our systems for security vulnerabilities and potential threats.

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information.

Access: You have the right to request access to the personal information we hold about you.

Correction: You can request correction of inaccurate or incomplete personal information.

Deletion: You may request deletion of your personal information, subject to legal and business requirements.

Portability: You can request a copy of your personal information in a structured, machine-readable format.

Objection: You may object to certain processing of your personal information, including marketing communications.

Withdrawal of Consent: You can withdraw consent for processing that is based on your consent.

To exercise these rights, please contact us at privacy@mercreations.co.ke or through our contact page.

Essential Cookies: Required for basic website functionality, shopping cart, and security features.

Analytics Cookies: Help us understand how visitors use our website to improve user experience.

Marketing Cookies: Used to deliver relevant advertisements and track marketing campaign effectiveness.

Preference Cookies: Remember your settings and preferences for a personalized experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

We use Google Analytics and similar services to analyze website traffic and user behavior.