Fast & Reliable Delivery
We ensure your personalized gifts reach you or your loved ones safely and on time. Choose from our flexible delivery options to suit your needs.
Delivery Options
Perfect for regular orders with no rush. Reliable and cost-effective.
- SMS notifications
- Delivery confirmation
Fast delivery for urgent orders. Available in major cities.
- Priority handling
- Real-time tracking
- Call before delivery
Available in Nairobi CBD and selected areas for orders placed before 2 PM.
- Instant processing
- Direct contact with rider
Collect your order from our store at your convenience.
- No delivery charges
- Quality check before pickup
- Extended pickup hours
Processing Times
Ready-made Items
Items in stock, no customization needed
Custom Text/Photo
Mugs, t-shirts, frames with your text or photos
Complex Designs
Multi-color designs, special materials
Gift Hampers
Curated gift collections and custom hampers
Bulk Orders (10+)
Large quantity orders require additional processing time
Important Notes:
- • Processing times exclude weekends and public holidays
- • Complex customizations may require additional time
- • We'll notify you if your order needs extra processing time
- • Rush orders available for additional charges (contact us)
Delivery Zones & Rates
| Delivery Zone | Standard Rate | Delivery Time |
|---|---|---|
| Nairobi CBD | KES 200 | Same day available |
| Nairobi Suburbs | KES 300 | 1-2 days |
| Kiambu, Machakos, Kajiado | KES 400 | 2-3 days |
| Major Towns (Mombasa, Kisumu, Nakuru) | KES 500 | 3-4 days |
| Other Counties | KES 600-800 | 4-6 days |
* Delivery rates may vary based on package size and weight. Contact us for accurate quotes on large orders.
Delivery Policy
• All packages are carefully wrapped and protected
• Insurance coverage for high-value items
• Photo proof of delivery for all orders
• Replacement guarantee for damaged items
• Payment required before processing
• Cash on delivery available (selected areas)
• M-Pesa, card, and bank transfer accepted
• Delivery charges added at checkout
• Up to 3 delivery attempts included
• SMS/call notifications before delivery
• Flexible delivery time slots available
• Package held for 7 days if undelivered
• Fragile items receive extra protection
• Temperature-sensitive items handled properly
• Large items may require special arrangements
• Gift wrapping and cards included free
Questions About Delivery?
Our customer service team is here to help with any delivery-related questions.